When will I receive my order?
Average turnaround time is 5-6 weeks. Most pieces by Vanguard Smith are made to order, and it takes about three weeks to make the piece and then allow time for shipping. If an order says "In-Stock" by it, that item can be shipped immediately in the size available.
Can my order be expedited?
Yes, your Item can be expedited for an extra fee.
Who makes the jewelry?
Each piece is handcrafted by the artist herself.
Will my piece look exactly like the pieces in the photos on your site?
Every piece is made upon ordering unless there is one "In-Stock", and no two stones are alike, so there may be slight variations in each piece. The overall design is the same.
Can I create a custom order?
Yes! We love working with customers to create something completely unique.
What if I don't know my ring size?
You can go to a local jeweler to get your finger sized, or you can order a ring sizer through the site.
What if I need my piece refinished?
Vanguard Smith offers free refinishes; the customer just pays the cost of shipping.
We do not accept returns based on the fact that almost all pieces are made to order. If you need a ring resized we can work with you depending on the sizing. For this reason, it is important to know your ring size when ordering. If there is something defective about the ring, we may offer a refund. This is determined on a case-by-case basis.
We do not share any of your information provided when placing an order. Orders are processed with the web-store's secure system (Stripe) to process credit cards and your information is kept safe within that system. When you sign up for the newsletter, we only use your information to notify you of events or promotions, etc. You can unsubscribe to the mailing list at any time.